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Record Details:
Verizon (Station Fire Response)
Organization: Private Business - Disaster RecoveryFacility Type: Info/Hotline
Status: Open
Address:
Various, CA 00000
| Region: | Southern |
|---|---|
| County/Parish: | Los Angeles |
Main/General Business Number: Residential Customers: 1-800-483-1000; Business Customers should call 1-800-483-2000
Website: http://www.reuters.com/article/pressRelease/idUS272972+03-Sep-2009+PRN20090903
Areas Served: Communities Impacted by the Station Fire
Eligibility For Services: Verizon Customers
This organization provides Temporary or Permanent Service? Temporary
Notes:
9/3/09 Reuters Article:
Verizon Adds Free Service Restoral to Relief Efforts for Southern California Wildfires
Verizon Adds Free Service Restoral to Relief Efforts for Southern California
Wildfires
Firefighters, Evacuees Depend on Network Performance, Free Communications
Services to Remain Connected During Emergency
THOUSAND OAKS, Calif., Sept. 3 /PRNewswire/ -- Verizon has expanded wildfire
relief efforts to include free service restoral for customers who have lost
their home in the fires, which have burned more than 150,000 acres across
Southern California.
As part of ongoing assistance for fire victims, Verizon is waiving charges for
home-phone customers who move service to a new house or who re-establish
service at their original location after they have rebuilt. These customers
can also opt for free call forwarding or free voice mail service for up to 12
months, as can customers who have been forced to temporarily evacuate because
of the wildfires. Verizon is making similar free services available to
businesses that have to relocate because of the fires. Residential customers
who need these services should call Verizon at 1-800-483-1000; business
customers should call 1-800-483-2000.
Meanwhile, Verizon continues to provide emergency responders with access to
its wired and wireless networks, helping firefighters to coordinate their
attacks on the wildfires and allowing evacuees to remain in touch with loved
ones during the crisis.
To date, Verizon's network support for firefighters and evacuees has included
the provision of 171 wireless handsets, 98 Mobile Broadband cards, seven
wireless-enabled laptops, two wireless network enhancers, 62 wired phone lines
and six high-speed Internet connections.
In addition, the Verizon Foundation has contributed $10,000 to the Greater Los
Angeles Chapter of the American Red Cross to further its relief efforts for
the wildfire evacuees.
Keeping Customers Connected
After fire officials have determined it is safe to do so, Verizon technicians
have entered the burned areas and are assessing and repairing network damage,
which so far has been relatively limited. Meanwhile, Verizon Wireless
technicians have ensured sufficient capacity in area cell sites to keep
customers connected as mandatory evacuations of residential and commercial
neighborhoods generate spikes in call volume. Backup batteries and generators
have powered several wired sites during intermittent commercial power
interruptions caused by the fires.
Support for Emergency Responders
Currently, Verizon is providing the following support:
STATION FIRE:
-- Fifteen wireless handsets and three Mobile Broadband cards for the
American Red Cross Greater Los Angeles Chapter.
-- Ten wireless handsets for the American Red Cross San Gabriel Pomona
Valley Chapter.
-- Six wireless handsets and two Mobile Broadband cards for the American
Red Cross Claremont Chapter.
-- Thirty wireless handsets, 10 Mobile Broadband cards, 35 wired phones
and two High Speed Internet connections for the Hansen Dam Support Center.
-- Thirteen Mobile Broadband cards and 15 wireless handsets for the
California Incident Management Team.
-- Four Mobile Broadband cards for the Los Angeles County Sheriff's
Department.
-- Laptop computers, wireless handsets and Mobile Broadband cards for
evacuee centers in La Canada, Palmdale, Tujunga and Santa Clarita.
OAK GLEN/PENDLETON FIRES:
-- Twenty-seven wired phone connections and four High Speed Internet
connections for the combined incident command post for the two fires.
-- Ten wireless handsets and four Mobile Broadband cards for the
California Incident Management Team.
.
"Verizon's wired network exceeds 99.9 percent reliability, and we want our
customers to know they can count on us to keep them connected anytime,
especially during a crisis," said Margaret Serjak, vice president of Verizon's
California operations.
Luis Cruz, Verizon Wireless regional president, said, "The devastation caused
by these wildfires is heartbreaking. It's affecting our customers, communities
and employees. We are committed to making a difference for those who've been
affected by these fires."
Verizon Communications Inc. (NYSE: VZ), headquartered in New York, is a global
leader in delivering broadband and other wireless and wireline communications
services to mass market, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network, serving
more than 87 million customers nationwide. Verizon's Wireline operations
provide converged communications, information and entertainment services over
the nation's most advanced fiber-optic network. Wireline also includes
Verizon Business, which delivers innovative and seamless business solutions to
customers around the world. A Dow 30 company, Verizon employs a diverse
workforce of more than 235,000 and last year generated consolidated operating
revenues of more than $97 billion. For more information, visit
www.verizon.com.
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
biographies, media contacts, high-quality video and images, and other
information are available at Verizon's News Center on the World Wide Web at
www.verizon.com/news. To receive news releases by e-mail, visit the News
Center and register for customized automatic delivery of Verizon news
releases.
SOURCE Verizon
Jon Davies, Verizon Telecom, +1-805-372-6969, jon.davies@verizon.com, or Ken
Muche, Verizon Wireless, +1-714-315-7946, ken.muche@verizonwireless.com
(see full history)
Created At: Sun Sep 06 16:52:08 +0000 2009
Updated At: Sun Sep 06 16:52:08 +0000 2009
Updated By: LTel
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