Back | New facility

Record Details:

311 - City Services, Evacuation Transportation, New Orleans

Organization: City, Disaster Response
Facility Type: Info/Hotline
Status: Open

1300 Perdido Street
New Orleans, LA 70112


Main/General Business Number: 311 - City Hall Operator: (504) 658-4000 / Outside New Orleans: 658-2299 or 1-877-286-6431 OR 866.205.6485 , 877.286.6431 and 800.981.6652

Areas Served: Greater New Orleans

This organization provides Temporary or Permanent Service? Temporary



Volunteers are needed to staff the 311 Call Center to assist in answering phone calls from New Orleans residents who have any questions/concerns or need assistance. A brief training on 311 Call Center procedures and tasks is provided. Volunteers will be able to take breaks. Snacks, meals and beverages will be provided. Register here:


Those who need help to leave can call
by The Times-Picayune Thursday August 28, 2008, 10:27 PM

Officials across southeast Louisiana advised residents Thursday to prepare evacuation plans and contact local government offices as soon as possible if they will need help getting out of harm's way should Gustav threaten.

New Orleans

Residents who need help getting out of town should gather at 17 designated sites across the city, where they would be picked up by Regional Transit Authority buses and taken to the Union Passenger Terminal. From there, they would board state-chartered buses bound for shelters in Shreveport, Monroe, Alexandria and Memphis, Tenn., or Amtrak trains, which could carry as many as 7,242 people to Jackson, Miss.

Residents who cannot get to the loading sites on their own should register for a program that will pick them up from their homes. To sign up for New Orleans' city-assisted evacuation plan, residents should call 311, 877.286.6431 or 800.981.6652.

So far, 13,000 people have signaled that they plan to use the city-assisted evacuation program, officials said.

Residents living in travel trailers, which are not designed to sustain winds stronger than 40 mph, are urged to make evacuations plans immediately.

St. Bernard Parish

In a late night news conference Thursday, St. Bernard Parish President Craig Taffaro Jr. said that residents with special needs who had registered with the parish by midnight would be given an appointment for evacuation today.

He said the parish anticipates ordering a mandatory evacuation some time Saturday, depending on the latest data on Gustav.

Residents needing transportation assistance would be ferried by buses to staging areas where they will board other buses bound for state-run shelters today between 6 a.m. and noon, Taffaro said.

The pickup spots are:

-- Celebration Church, 7500 W. Judge Perez Drive, Arabi

-- Our Lady of Prompt Succor Church, 2320 Paris Road, Chalmette

-- Chalmette High School, 1100 E. Judge Perez Drive, Chalmette

-- Corinne Missionary Baptist Church, 5620 E. Judge Perez Drive, Violet

-- Beauregard Middle School, 1201 Bayou Road, St. Bernard

-- Fanz Mobile Home Park, 2100 W. Fanz, St. Bernard.

St. Charles Parish

The parish's two nursing homes will evacuate residents today on orders of the parish Office of Emergency Preparedness.

St. Charles Parish school buses will be used to transport less critical patients, said Brian Freemin, an administrator at Ormond Nursing and Care Center in Destrehan, which planned to evacuate 133 residents. The Luling Living Center planned to evacuate 77 residents.

A mandatory evacuation for parish residents could be ordered as early as Sunday morning after State Police late Thursday moved up the timeline for implementing Contraflow by 26 hours, said Renee Allemand, parish public information officer.

St. John the Baptist Parish

Officials asked residents to stop cutting down branches and trees that could impede water flow into storm drains.

Naval Air Station-Joint Reserve Base

Leaders at the Belle Chasse facility are expected to decide early today whether they will evacuate the installation, which is home to hundreds of military personnel and their families, 34 tenants and about 50 aircraft, from helicopters to fighter jets.


The Louisiana SPCA's evacuation is expected to end today, and the shelter in St. John Parish, which is no longer accepting animals, is sending its tenants elsewhere.

No pet shelters will be set up in New Orleans, said Ana Zorrilla, the Louisiana SPCA's chief executive officer.

People with special needs who cannot get out of the area on their own can bring their pets to pickup points, "but we stress very strongly that this should be a last resort, " she said.

Evacuees looking for pet-friendly hotels can find them at or


What is 311?
311 is the non-emergency information line for the city services of New Orleans. 311 is designed to be your one call to City Hall to gain information or inquire about city services. The 311 Call Center also serves as the information center during emergencies or disasters affecting the City of New Orleans. Residents who require evacuation assistance must register with the 311 Call Center.

The specially trained 311 representatives are available from 7AM to 11PM Monday - Friday, and 8AM to 5PM on Saturday. Outside these hours, you can leave a message and a representative will return your call within 48 hours.

What Happens When I Call 311
Dial 311

Simply dial 311 from a phone with a 504 area code. Outside New Orleans, dial 658-2299 or 1-877-286-6431. OR 866.205.6485 in addition to 311, 877.286.6431 and 800.981.6652. All lines ring the same call center.

The hearing impaired can dial 504-658-2059 or 1-800-981-6652. Spanish and Vietnamese language assistance available.

Make a Request
311 representatives can record information and service requests for:

Phone numbers for city departments and agencies
Street maintenance
Streetlight and traffic light malfunctions
Debris removal
Trash pick-up
High grass and tree trimming requests for city owned properties
311 representatives submit requests to the appropriate departments.

311 On-Line Services Now Available!
You can now submit information or service requests on-line. Click below to report potholes, report illegal dumping, submit a request for debris removal, or report a housing code violation. Complete on-Line Form at:

Follow Up
Each caller is given a tracking number for a work request. Call 311 and use the tracking number to follow up on your request.

Info Source/Changes:
e-mail - The Times-Picayune Friday August 29, 2008, 3:00 PM TO add more phone numbers - Added notes
(see full history)

Created At: Thu Aug 28 06:21:27 -0700 2008
Updated At: Mon Sep 10 02:36:34 -0700 2012
Updated By: LTel

Edit | Back | New facility What this facility needs that others haveWhat this facility has that others need
Show Need Matches Show Availability Matches
Qty/Urgency Editor Quick Need Creator Quick Availability Creator

Load Legend: Rejected Problem Offered Accepted/Committed Ready To Ship En Route Arrived Unloaded

Item Qty Needed Urgency Load
Volunteer, 311 Operator Needed Very Urgent * Show Edit
Volunteers, Misc. * (ANY/ALL Types) Needed Very Urgent * Show Edit
*conditions with notes
New Need


Item Qty Available Load
Command & Control, Disaster Information & Resources Avail Show Edit
Command & Control, Volunteer Coordination/Sign up Center Avail Show Edit
Communications, Emergency/Disaster Telephone Notification System Avail Show Edit
Hotline * (ANY/ALL Types) Avail Show Edit
Hotline, Disaster Recovery Services Hotline for Survivors Avail Show Edit
Hotline, Disaster Updates, Community (Local) Avail Show Edit
Information Resource * (ANY/ALL Types) Avail Show Edit
Information Resource, Evacuation, Disaster Evacuation Guidance for Residents in Disaster Zones Avail Show Edit
Information Resource, Resources Available to Disaster Survivors Avail Show Edit
Support for Named Disaster: 2008 Hurricane Gustav Support Avail Show Edit
Support for Named Disaster: 2011 Spring - Tornadoes-Floods-Wind Storms Avail Show Edit
Support for Named Disaster: 2012 Hurricane Isaac Avail Show Edit
Transportation, Emergency Evacuation, Transportation Services Avail Show Edit
Volunteer Opportunities, In General * (ANY/ALL Types) Avail Show Edit
Volunteers, Individual Volunteers (This facility accomodates Individuals Volunteers) Avail Show Edit
*conditions with notes
New Availability

Incoming Loads:

Load From

Outgoing Loads:
Load To